Terms of Service

1. Acceptance of Terms

By visiting this website, browsing our products, and making any purchase, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are acting on behalf of a business or organisation, you further confirm that you have authority to accept these terms on their behalf. Your continued use of the website constitutes acceptance of any amendments we make to these terms from time to time.

2. Description of Services

SYENTI LIMITED operates an online fashion retail store selling clothing and accessories for men and women, including but not limited to dresses, skirts, tops, shirts, trousers, outerwear, bags, jewellery, scarves, hats, sunglasses, and belts. Our website provides a platform for browsing, selecting, and purchasing these items for delivery within the United Kingdom.

We reserve the right to modify, discontinue, or restrict access to any products or services at any time without prior notice. Product availability is subject to stock levels. Prices, product specifications, and descriptions are accurate at the time of publication but may change without notice. We strive for accuracy but do not guarantee that all product information on our website is error-free or completely up to date.

3. User Obligations and Prohibited Activities

When using this website, you agree that you will not:

• Engage in any activity that is unlawful, fraudulent, deceptive, or harmful
• Use automated tools, bots, scrapers, or any other technology to access, copy, or extract information from this website without express written permission
• Impersonate any person or entity or misrepresent your identity or affiliation
• Attempt to gain unauthorised access to our systems, networks, or databases
• Transmit viruses, malware, or any other malicious code
• Harass, abuse, threaten, or defame any individual or entity
• Post or transmit obscene, offensive, or discriminatory content
• Infringe upon intellectual property rights, including trademarks, copyrights, or patents
• Attempt to manipulate pricing, conduct fraudulent transactions, or engage in money laundering
• Resell items purchased from our website for commercial purposes without authorisation

We reserve the right to suspend or terminate your access to the website immediately and without notice if we reasonably believe you have violated any of these prohibitions or engaged in conduct that could harm our business, other users, or legal interests.

4. Intellectual Property Rights

All content on this website—including but not limited to text, graphics, logos, images, product descriptions, design elements, and software—is the exclusive property of SYENTI LIMITED or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to view and use this website for personal, non-commercial purposes only. This licence does not permit you to:

• Reproduce, download, or save any content except for personal reference
• Modify, adapt, translate, or create derivative works from any content
• Distribute, publicly display, or transmit any content to third parties
• Use content for commercial purposes or competitive advantage
• Remove or obscure any copyright, trademark, or proprietary notices

Any unauthorised use of our intellectual property may violate copyright, trademark, and other laws and could result in civil and criminal liability. We actively enforce our intellectual property rights and will take legal action against infringement.

5. Product Information and Pricing

We make every effort to provide accurate product descriptions, images, colours, sizes, and pricing information on our website. However, we do not warrant that all information is completely accurate, error-free, or up to date at all times. Colour reproduction on screens may vary from actual product colours due to differences in monitor calibration and lighting conditions.

Prices displayed on our website are in British pounds sterling (GBP) and are subject to change without notice. We reserve the right to correct pricing errors or remove products from sale if we discover a mistake. If a product is listed at an incorrect price due to a technical error or pricing mistake, we will notify you and give you the option to cancel your order before processing payment.

Stock availability is limited and subject to real-time changes. Items shown as in stock may become unavailable at any time. We will notify you immediately if a product you have ordered becomes unavailable and will offer you alternative options or a full refund.

6. Ordering and Payment

By placing an order on our website, you are making an offer to purchase products on the terms outlined. We have the right to accept or reject any order at our sole discretion. Your order is only confirmed when we send you an order confirmation email with order number and payment details.

Payment must be made in full before your order is processed. We accept all major credit and debit cards, which are processed securely through PCI DSS compliant payment gateways. By providing payment information, you warrant that you are authorised to make the payment and that the information provided is accurate and valid.

We reserve the right to cancel any order if payment fails, if we detect fraudulent activity, or if we reasonably believe the transaction violates these terms or applicable law. In such cases, you will be notified, and any funds charged will be refunded in full within 5-10 business days.

7. Delivery Terms

We deliver to addresses within the United Kingdom only. Delivery is not available to PO boxes, offshore territories, or military bases without prior arrangement. You are responsible for providing a complete, accurate delivery address. We are not liable for delays or failed deliveries resulting from incomplete or incorrect address information provided by you.

Standard delivery times are 2-3 working days from the date your order is confirmed. Next-day delivery is available for orders placed before 2pm on working days. Delivery times are estimates and not guaranteed. We are not liable for any losses, damages, or costs incurred as a result of late delivery, provided we have made reasonable efforts to deliver within the estimated timeframe.

Risk of loss and damage to products passes to you upon delivery to your address or receipt by you, whichever is earlier. You are responsible for inspecting goods upon receipt. If goods are damaged or missing upon delivery, you must report this to us within 48 hours with photographic evidence. We will investigate and arrange replacement or refund at our discretion.

8. Returns and Refunds

We offer a 30-day returns policy from the date of purchase. Items must be returned unworn, unwashed, with original tags attached, and in original condition. Items showing signs of wear, staining, or damage will not be accepted for return.

To initiate a return, email us with your order number and reason for return. We will provide a prepaid returns label via email. Return postage is free and covered by us. Once we receive and inspect your returned item, refunds will be processed within 5 business days.

Items purchased on sale or clearance are final sale and cannot be returned unless faulty or misrepresented. Personalised or made-to-order items cannot be returned unless damaged or defective. Refunds are issued to the original payment method only and will appear in your account within 5-10 business days depending on your bank's processing times.

9. Consumer Rights and Statutory Guarantees

All products sold are subject to the Consumer Rights Act 2015 and other applicable consumer protection legislation. Goods must be of satisfactory quality, fit for purpose, and as described at the time of sale. If goods are faulty or do not conform to the contract of sale, you may be entitled to repair, replacement, or refund at no cost.

To claim under consumer protection legislation, you must notify us within a reasonable time of discovering the fault. Statutory rights cannot be excluded, but are subject to the terms and conditions of this agreement, including the returns policy outlined above. For faults, damage, or defects, please contact us with photographic evidence and order details.

10. Disclaimers and Limitation of Liability

This website and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted, error-free, or secure at all times
• Defects will be corrected or that viruses will not be transmitted
• Information is accurate, complete, or timely
• Products will meet your specific requirements or expectations
• Service will be continuously available without downtime

To the fullest extent permitted by law, we exclude all liability for indirect, incidental, special, consequential, or punitive damages arising from your use of this website or any products purchased, including but not limited to loss of profits, revenue, data, or business opportunity. Our total liability to you for any claim arising from this agreement, regardless of the cause or nature of the claim, shall not exceed the total amount paid by you for products or services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless SYENTI LIMITED, its officers, employees, and agents from any claims, damages, losses, costs, or expenses (including legal fees) arising from or relating to:

• Your use of this website or violation of these terms
• Your infringement of any third-party intellectual property rights
• Your violation of any applicable law or regulation
• Any fraudulent or unlawful conduct on your part
• Your purchase or use of products from our website

12. Third-Party Links and External Websites

Our website may contain links to external websites, social media platforms, and third-party services. These links are provided for convenience and informational purposes only. We do not endorse, control, or assume responsibility for the content, accuracy, legality, or practices of external websites.

Your access to and use of external websites is entirely at your own risk and subject to the terms and conditions of those websites. We are not liable for any losses, damages, or issues arising from your interaction with third-party websites or services. We recommend reviewing the privacy policies and terms of external websites before providing any personal information.

13. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, process, use, and protect your personal data. Please review our Privacy Policy at /privacy/ for complete information regarding data protection, cookies, advertising, and your rights under GDPR and applicable UK law.

By using this website and submitting personal information, you consent to the data processing practices described in our Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data at any time.

14. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to enhance functionality, measure performance, and deliver personalised advertising. We use Google Analytics, Google Ads, Meta Pixel, and other analytics and advertising tools to track user behaviour and optimise our services.

Essential cookies are activated automatically. Analytics and marketing cookies require your explicit consent via our cookie consent banner. You can manage your cookie preferences at any time by clicking "Manage cookie preferences" in the footer. For detailed information about cookies used on this site, please refer to our Cookie Policy.

15. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any legal action or proceeding arising from or relating to this agreement shall be exclusively resolved in the courts of England and Wales.

Both parties irrevocably submit to the exclusive jurisdiction of the English courts. You waive any objection to venue or claim of inconvenient forum in any proceedings brought in England and Wales. If you are outside the United Kingdom, you consent to the application of English law and the jurisdiction of English courts.

16. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to attempt to resolve any dispute informally. If you have a complaint or concern, please contact us at [email protected] with full details of the issue. We will respond within 10 business days and attempt to reach a fair resolution.

If informal resolution is unsuccessful, disputes may be subject to binding arbitration or court proceedings in England and Wales as outlined in Section 15 above. Any arbitration shall be conducted in accordance with the Arbitration Act 1996 and conducted by a single arbitrator agreed upon by both parties.

17. Termination of Access

We reserve the right to suspend, restrict, or terminate your access to this website at any time and for any reason, including but not limited to:

• Violation of these terms or any applicable law
• Fraudulent or suspicious activity detected on your account
• Breach of payment obligations or chargebacks
• Harassment or abuse directed at our staff or other users
• Intellectual property infringement or misuse of our website
• Technical or security reasons

Termination is effective immediately upon notice. Any outstanding orders will be cancelled and refunds issued where appropriate. Your obligation to pay for goods already delivered remains in effect.

18. Changes to These Terms

We reserve the right to modify, amend, or update these Terms of Service at any time without notice. Changes become effective 14 days after publication on this page. Your continued use of the website after this period constitutes acceptance of the revised terms.

We will make reasonable efforts to notify you of significant changes via email if you have provided an email address, or through a prominent notice on the website. However, you remain responsible for reviewing these terms regularly to stay informed of any changes.

19. Severability

If any provision of these Terms of Service is found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, that provision shall be severed from the agreement, and all remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and SYENTI LIMITED regarding your use of this website and purchase of products. These terms supersede and replace any prior negotiations, understandings, or agreements, whether written or oral, relating to the subject matter.

No course of performance, trade practice, or course of dealing shall be deemed to modify, amend, or supplement these terms. Only a written amendment signed by an authorised representative of SYENTI LIMITED is valid and binding.

21. Contact Information

For questions about these Terms of Service or to exercise any rights outlined herein, please contact us:

22. Acknowledgment

By using this website and purchasing products from SYENTI LIMITED, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree to all terms and conditions outlined above, you must immediately cease using this website and do not proceed with any purchase.