Disclaimer

1. General Disclaimer

The information contained on this website is provided on an "as is" basis without any representations or warranties, express or implied. We do not make any representations or warranties in relation to this website or the information and materials provided on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy, completeness, or timeliness of the information. We will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, this website for any indirect, special, or consequential loss, or for any business losses, loss of revenue, income, profits, or anticipated savings.

2. Product Information and Descriptions

All product descriptions, specifications, images, and prices on this website are provided for information purposes only. Whilst we take reasonable care to ensure accuracy, we do not guarantee that product descriptions, pricing, availability, or product images are accurate, complete, reliable, current, or error-free.

If a product offered on our website is not as described, your sole remedy is to return it in unused condition. We reserve the right to correct any errors or inaccuracies in product information at any time without prior notice.

Product images are for illustrative purposes only and may not represent the exact colours, patterns, or details due to variations in lighting, screen display settings, and photography techniques. We recommend checking the product description and material composition for accurate information about colour and appearance.

3. Sizing Guide and Fit

We provide detailed sizing guides for all products to help you select the correct size. However, sizing can vary between items and manufacturers. We are not responsible for incorrect size selection by the customer.

Factors such as body shape, personal fit preference, washing instructions, and fabric composition may affect how an item fits. We recommend reviewing our sizing charts carefully and comparing measurements to garments you already own and enjoy wearing.

If you have any concerns about sizing before purchase, please contact our customer service team. We offer a 30-day return policy if an item does not fit as expected, provided it remains unworn and in original condition.

4. Colours and Material Appearance

Colours displayed on this website may appear different due to variations in monitor settings, browser display, lighting conditions, and photography techniques. We cannot guarantee that the colours you see on your screen will exactly match the colours of the actual product.

Product materials are photographed in natural and studio lighting to show detail and texture. The appearance of a product may vary when viewed under different lighting conditions or worn in different environments. Material descriptions, care instructions, and composition information are the most accurate sources for understanding a product's characteristics.

5. Shipping and Delivery

We deliver to UK addresses only. Standard delivery typically takes 2-3 working days. Next-day delivery is available for orders placed before 2pm, subject to availability and postcode restrictions.

Whilst we use reliable carriers, we are not responsible for delays caused by circumstances beyond our control, including but not limited to weather conditions, industrial action, traffic disruption, or carrier service disruptions.

Once an order is dispatched, a tracking number will be provided via email. You are responsible for tracking your package and being available to receive it. We are not responsible for packages left in unsafe locations or for theft after delivery.

If a package is damaged or goes missing, please contact us within 5 business days of the expected delivery date with photographic evidence and tracking information. We will investigate and work with the carrier to resolve the issue.

6. Returns and Refunds Policy

We offer a 30-day returns policy from the date of purchase. Items must be unused, unworn, with all tags attached, and in original resaleable condition to be eligible for return.

Items showing signs of wear, damage, staining, or alterations are not eligible for return. This includes items that have been washed, dry-cleaned, or had modifications made to them.

Return postage is free—we will email you a prepaid shipping label to use. Once we receive and inspect your return, refunds are processed within 5 business days. Refunds are issued to your original payment method.

Items damaged during return shipping due to inadequate packing are the responsibility of the customer. We recommend using the prepaid label and packing items securely to avoid damage in transit.

Personalised or bespoke items, final sale items, and items clearly marked as non-returnable are not eligible for return under any circumstances.

7. Product Care and Maintenance

Care instructions are provided on the product label of each item. We recommend following these instructions carefully to maintain the quality and longevity of your purchase. Failure to follow care instructions may result in damage to the item.

We are not responsible for damage caused by improper care, washing, drying, storage, or cleaning. Shrinkage, colour fading, pilling, or other wear resulting from normal use are not manufacturing defects and are not covered under our returns or warranty policies.

For delicate items such as silk, wool, or hand-finished pieces, professional dry cleaning is often recommended and should be performed by a qualified professional.

8. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability and responsibility arising from any reliance placed on the contents of this website. This includes liability for any indirect, special, incidental, or consequential losses arising out of use of this website or information contained on it.

Our total liability in connection with any purchase or use of products from this website shall not exceed the total amount paid by you for the product in question. This limitation applies regardless of whether liability arises in contract, tort, negligence, strict liability, or any other basis.

In no event shall we be liable for loss of profits, loss of business opportunity, loss of revenue, loss of data, or any other intangible losses, even if we have been advised of the possibility of such losses.

9. Third-Party Links and Content

This website may contain links to third-party websites, social media platforms, or external resources for your convenience. We do not endorse, approve, or take responsibility for the contents of any third-party websites.

Your use of third-party websites is at your own risk and subject to their terms and conditions. We are not responsible for the availability, accuracy, or contents of external links or the performance of third-party services.

10. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of SYENTI LIMITED and protected by copyright law. You may view and print content for personal, non-commercial use only.

You may not reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content from this website without our express written permission.

Product photographs and descriptions are provided for sale purposes only and remain the intellectual property of SYENTI LIMITED. Unauthorised use of these materials is prohibited.

11. Payment and Pricing

All prices are displayed in British pounds sterling (GBP) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed and paid for.

We reserve the right to refuse or cancel any order at our discretion, particularly if there are concerns about fraud, incorrect pricing, or availability issues. In such cases, we will contact you to inform you of the cancellation and arrange a full refund.

All transactions are processed securely using industry-standard encryption. We do not store complete credit card details—payment information is processed by authorised payment gateways only.

12. Changes to This Disclaimer

We reserve the right to update or modify this disclaimer at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of this website following any changes constitutes your acceptance of the updated disclaimer.

We recommend reviewing this disclaimer regularly to stay informed of any updates.

13. Applicable Law

This disclaimer and all matters relating to your use of this website are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with this website or this disclaimer.

14. Contact Information

If you have any questions about this disclaimer or require further clarification, please contact us: